FAQ
Find answers to common questions about using the Mondial app for rides, deliveries, and partnerships.
Why should I partner with Mondial?
By partnering with Mondial, your business gains access to thousands of new customers looking for delivery and pickup options. Mondial helps you grow your sales, reach a wider audience, and enhance your brand’s online presence.
Mondial empowers businesses to boost sales, attract new customers, and expand brand visibility online. By partnering with us, you'll connect with thousands of potential customers eager to order from businesses like yours for both delivery and pickup.
How I become a Mondial partner?
To become a Mondial partner, simply fill out the form above with a valid phone number and email address. Be sure to complete the online registration and submit all necessary legal documents to streamline your onboarding process.
To join as a Mondial partner, please complete the form above, ensuring you provide a valid phone number and email address. You'll also need to finish the online registration process and submit legally required documents for a smooth and fast onboarding experience.
Why do you charge commission fees?
The commission fee we collect helps ensure fair compensation for our delivery partners and supports the platform services that make online ordering and delivery possible.
We believe this additional support is essential to fairly account for our partners' time, travel distance, and effort—beyond the delivery fees paid by customers.
Any remaining funds are used to cover operational costs, including delivery partner insurance, cashless transaction processing, product and service enhancements, marketing, and essential backend support, such as customer service for you, our customers, and delivery partners.
The commission fee collected plays a key role in providing fair compensation to our delivery partners while supporting the infrastructure behind our online ordering and delivery services
This fee helps us ensure that our delivery partners are fairly rewarded for their time, travel distance, and effort, supplementing the delivery fee paid by customers.
Any surplus goes toward operational costs essential for sustaining and enhancing the platform. These costs cover delivery partner insurance, secure transaction processing, continuous product and service improvements, marketing, and backend support like customer service for businesses, customers, and delivery partners alike.
Documents needed to become a partner?
We will require copies of the following documents to facilitate our verification and validation process:
Trade License, Commercial Registration, Trademark Registration (if applicable), Qatar ID
Power of Attorney (if applicable), Bank Certificate, Signed and stamped email declaration
Proof of payment for the registration fee, Company Logo, Cover Photo.
How I receive orders?
"Mondial will supply you with a tablet that is pre-loaded with software designed for efficiently managing and receiving customer orders."
Can I stop taking orders in case of orders rush?
Yes, our partners have the flexibility to pause orders whenever needed. With our tablet, you can temporarily disable order collection for a specified period. Additionally, you can mark your store as busy, informing customers to anticipate longer preparation times.
How frequently I get paid?
Mondial will process payments to you every 2-3 weeks.
As a partner goes alive, what I expect?
As a Mondial partner, you’ll be assigned a dedicated account manager to help increase your orders and revenue on our platform.
You’ll also gain access to Mondial’s Vendor Portal, where you can explore platform operations and logistics, access training resources, and manage your listings with ease.
What is the distance range for the delivery?
Our delivery radius is limited to a 15-minute drive from each business location. This setup helps ensure that our partners stay close to their customers, allowing us to deliver orders quickly and keep them fresh.

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