1. Overview

At Mondial, your privacy and the protection of your personal data are our top priorities. This Privacy Policy explains our approach to handling personal information and how it is protected, explains the types of data we collect, and how it is used by Mondial and its affiliates, subsidiaries and associated partners. The term "personal data" refers to information that may identify an individual, or that may be used to communicate, locate, or identify an individual in a particular context. Please read our Privacy Policy carefully to ensure A full understanding of how we collect, use and protect your personal data on our website.

This notice applies to our customers, agents, suppliers and partners (including drivers, delivery partners and restaurants).

We typically collect, use, disclose or process your personal data in accordance with this Privacy Policy  based on your consent or in line with applicable laws, such as where you:

• -Be required to comply with legal requirements
• -be necessary to enter into or perform a contract with you
• -Be in our legitimate interests or the interests of legitimate third parties, including for the purposes set forth in this Privacy Policy.

2. What you need to know

It is essential that you are aware of how your personal data is processed. This policy addresses the following key aspects:

• -Collection: The methods and purpose we use to collect your data.
• -Use: How we use your data and the legal reasons for this.
• -Protection: Measures taken to ensure the security of your personal data from unauthorized access, disclosure, modification or destruction.
• -Processing: How we process, store and retain your personal data in compliance with applicable data protection laws.

By using our website, you acknowledge and agree to the practices described in this Privacy Policy.

3. Your privacy matters to us

At Mondiale, protecting your privacy is an essential part of our business, and we make our privacy policy available, easy to understand and always up to date. If you have any questions or concerns about our privacy practices, feel free to reach out to us for more information.

name, email, and any other information relevant to your experience with us.

We collect your personal data through the methods described below, and we may also combine the data we collect from different channels.

4.1 Submission of personal data by you

We collect your personal data when you provide it to us, for example:

• -When you complete a user registration form or customize your profile (such as name, contact information, and any other identifying data when needed).
• -When you provide information to assess your eligibility to become a driver or delivery partner at the World Cup (such as driver's license data, vehicle information, and background check results)
• -When you provide information to assess your eligibility as a business partner, seller, provider or other partner (such as the name and contact information of an authorized representative).
• -When you interact with our social media pages (such as your account ID, profile picture and any publicly available data).
• -When participating in competitions or events organized by Mondial  (such as photos, audio clips or videos that may include your image).
• -When you communicate with us via various customer support channels (such as chat, messages, email, photos or audio recordings that support your complaint).
• -When verifying your identity by various means (such as logging in via social media or providing personal photos for verification).

4.2 When you use our Services

We may collect your personal data during the normal use of our applications, websites and services, such as:

(your location information, reviews, ratings and feedback, transaction information (such as your payment method), how you interact with our apps, sites or services (such as features used and content viewed).

4.3 From other sources

We may collect your personal data from external sources such as:

• - (Referral programs, our business partners such as payment providers or transport partners, when you are added as an emergency contact or beneficiary by users of our services)

4.4 Third Party Statements

When you provide personal data to other individuals (such as spouse or family members), you acknowledge that you have obtained their consent to the collection, use and disclosure of their data.

4.5 - Minors Data

As a parent or legal guardian, please do not allow minors to provide their personal data to the World Cup. If such data is provided, you acknowledge your consent to the processing of their data and assume responsibility for it.

5. Collection of  information

To provide the best services and a personalized experience for you, we collect your information in the following situations:

Survey responses: When you participate in surveys and share your feedback, we collect the information you provide.

• -Fill out forms: If you choose to fill out a form on our website, we will collect the information you provide.
• -Site Interaction: We collect information when you add any relevant data on our site, such as in interactive sections or user comments.

6. Use of Your Information

Improve your experience.  To provide a seamless and easy experience If you use the Mondial's Services  in a variety of ways (such as being a driver partner or user of the Service), we may link your personal data to make your experience smoother. We use the information we collect in a variety of ways for the following purposes:

6.1 Provision of Benefits and Services

Administration: We may use the collected data to administer activities such as competitions, promotions, surveys, and other features, to ensure an orderly and fair experience for participants.

• -Ratings and reviews: Your feedback is important to us, so we may ask for your evaluation of our services based on the information you provide. These feedback helps us understand your preferences and improve our services.
• -(Providing our services across various commercial sectors, creating, managing and updating your account, processing your requests and verifying your eligibility for offers , rewards and subscriptions, conducting the necessary checks and analyzes, verifying your identity and age (if necessary), completing transactions such as commuting or payment trips, providing and maintaining financial solutions, tracking the progress of your journey and detecting any abnormal changes, Allow your participation in loyalty programs or marketing activities, customize the app experience to suit your needs and preferences, improve internal processes such as data analysis and testing of services, protect the security of services and the integrity of the equipment used to provide them, enable communication between users, invite you to participate in events, studies or surveys, assist partners in managing and allocating resources). 

6.2 Safety and Security

We use your data to ensure the safety of our services and their users, such as:

• - (Screening drivers and delivery partners before granting them access to services, identifying unsafe driving behaviors and providing personalized feedback, verifying your identity when you log in, customizing experiences based on gender data, such as customizing trips, detecting and combating unsafe activities using location data or activity inside the vehicle, sharing the location of drivers and passengers in emergency situations, Monitor compliance with Terms of Service and Policies).

6.3 User Support

Personal data is used to resolve technical support issues, such as:

• - (Investigate and address concerns, improve technical support team responses, respond to queries and feedback, keep you informed of actions taken to resolve your issue).

6.4 Research and development

We use data to improve our services, such as:

• - (Conducting research, testing and development of new products and services, analyzing your needs and preferences to improve security and reliability).

6.5 Legal Purposes

We may use your personal data for lawful purposes such as:

• - (Investigate and resolve claims or disputes, detect and prevent crimes or take the necessary action in their regard, comply with court orders or legal requirements, protect our rights and property in the event of a claim or dispute).

6.6 Marketing and Promotions

We use your data to send you personalized marketing offers related to Mondial Services  or its partners. For example:

• - (Send special offers that suit your interests, notify you of offers, news, or promotional activities, invitations to participate in certain events or activities).

Note: If you do not wish to receive these messages, you can unsubscribe through the cancellation link in the email or messages, or update your preferences through the app's settings. However, Mondial may continue  to send messages related to your account or the Services.

6.7 Content posted by users

If you choose to post content (such as reviews or comments) on  the Mondial, it may be publicly visible alongside your personal data (such as username or photos).

Note: Manual or automated means such as AI-powered services can be used, ensuring accuracy and verification when needed.

7. Protecting your information

Our security measures. Protecting your data is our top priority, and we have taken the following measures:

• -Limited data to focus on content: Our primary goal is to provide valuable information to our users without collecting unnecessary or sensitive data that does not play a role in facilitating and upgrading the service.
• -Data encryption: We use industry-recognized encryption protocols to protect data exchanged between our servers and your device.
• -Regular security checks: We conduct periodic checks to detect and address any vulnerabilities, to ensure a safe browsing environment.
• -Compliance with regulations: We comply with all applicable privacy laws and regulations, to ensure the highest standards of data protection.

8 Cookie management

Improve your experience on the site. To provide a personalized and easy browsing experience, we use cookies responsibly. Here's what you need to know:

Mondial and its partners use  cookies and similar technologies such as web beacons, text tags and embedded software (SDKs). These files may be permanent or reserved for a single session, and are used for the following purposes:

• - (Operate basic functions on our website or applications, remember user preferences and settings, measure the effectiveness of advertising campaigns, analyze traffic and trends on the site, display relevant advertisements on other platforms, improve the user interface and experience by understanding their behaviors and interests).

Mondial may allow  third parties to use cookies to collect similar data for the same purposes.

8.1 Managing Cookie Preferences

Your browser provides options to manage cookies according to your needs and you can adjust your browser settings to receive a notification when a  cookie is sent to your device, giving you full control over their acceptance.

8.2 Disable all cookies

You can disable all cookies through your browser settings. For further instructions, please refer to the help section of your browser. This may affect some of the functionality of the Site and, consequently,  your browsing experience.

9. Disclosure of Personal Data

Mondial shares  your personal data with various parties to achieve the purposes described in the Privacy Policy, including:

9.1 Other Users

We may share your personal data with other users based on the nature of the service. For example:

• -If you are a passenger, we may share your username and pick-up and drop-off locations with the partner driver.
• -If you are a driver or delivery partner, we may share your name, photo, vehicle data (model, number, location), and your rating with business partners or users.
• -When you use our services such as food or product delivery, we may share your name, order details and delivery location with our delivery partner and business partner.
• -If you leave a review or review, your profile picture and comments may be visible to other users.
• -When you participate in loyalty programs or marketing activities, we may share your personal data (name and contact details) with business partners.
• -When you use the In-App Chat Service, we may share your phone number and registered name with the parties involved in the conversation.

9.2 With Third Parties

We may share your personal data with third parties related to Mondial's services. For example:

• -Share the vehicle's location, driver and passenger name with third parties when using the "Share Trip" feature or the emergency button.
• -Share the license plate number or other personal data with insurance companies or passengers when submitting compensation requests.
• -When you use the Payment Services, we may share your data with third parties who activate your payment methods.

9.3 With Affiliates

Mondial shares  your personal data with affiliates and technical partners to ensure an integrated and secure experience across the Services.

9.4 With Service Providers and Business Partners

We may provide your personal data to service providers and business partners, including:

(payment processors,  cloud storage providers, advertising and marketing partners, analytics and research partners, insurance and finance partners).

Examples:

• -If you benefit from a service provided by a partner for Mondiale, we may share your data with that partner.
• -If you rent a vehicle from our partners, we may share information such as your account status or statistics about your trips.

9.5 With Legal Consultants and Government Entities

We may share your data with legal advisors or government agencies in the following cases:

(Compliance with laws or judicial rulings, protection of public safety or in response to a life- or health-threatening emergency, in the public interest, such as contact tracing in health crises).

9.6 In case of business transfer

If acquisitions, mergers or restructurings occur, your data may be shared with interested parties, ensuring compliance with the previous privacy policy you have agreed to

9.7 Data integrity protection

Disclosure to third parties. We recognize the importance of data security and privacy, and we undertake not to sell, trade or transfer your data to third parties, except as previously mentioned in the Personal Data Disclosure Limiters.

• - Third-party links: We may choose, at our discretion, to add third-party products or services to our website. These external sites have their own privacy policies, and we assume no responsibility or warranty regarding the content and activities of these sites.
• - Protecting the integrity of the site: We strive to maintain the integrity and reputation of our site, and we invite you to give your feedback on any problem you may have with the linked sites.

Mondial is committed to taking the necessary legal, technical and organizational measures to protect your personal data. This includes preventing unauthorized access, loss, or misuse. Access to your personal data is restricted only to employees who need it to perform their duties and for specific purposes, and they are committed to maintaining the confidentiality of this data.

However, please be aware that the transmission of information over the Internet is not completely secure. Despite our efforts to protect your data, we cannot guarantee the security of data while it is transmitted over the Internet, and you assume responsibility for such transmission at your own risk.

10. Retention of Personal Data

We retain your personal data for the period necessary to fulfill the purposes described in this Policy, unless legally required or a longer retention period is permitted. Retention periods vary based on the nature of the data, the reason for its collection and processing, and relevant legal or business needs.

Once your personal data becomes no longer necessary to provide services or fulfill purposes, or if we no longer have a legal or commercial need to retain it, we take action to delete, destroy, anonymize, or prevent access and use for any purpose other than compliance with this Policy or for safety, security, fraud prevention and detection purposes, in accordance with the requirements of applicable laws.

11. International transfer of personal data

In the very narrow context of the expansion of the Mondiale company's business geography, your personal data may be transferred from the country or city in which you are located while using our services ("Primary Country") to another country or city ("Alternative Country").

When transferring your data from your home country to an alternative country, we will comply with legal and regulatory obligations relating to your data, including having a legal basis for data transfer and ensuring that it is properly protected. We will also ensure that the recipient in the alternative country is obliged to protect your data with a level of protection similar to applicable laws.

The legal basis for the transfer is based on your consent (we will ask for your consent when providing the data) or on other safeguards permitted by laws.

12. Your rights in relation to your personal data

In accordance with applicable laws and regulations, you may have the following rights in relation to your personal data:

• -Access to your data: You can request a copy of your personal data being processed.
• -Correction or deletion of data: You can request the correction of any errors or the deletion of data that is no longer necessary for the purposes for which it was collected.
• -Restrict or object to processing: You have the right to restrict the processing of your data or object to its processing if you have legal grounds for doing so.
• -Withdrawal of consent: If the processing of your data depends on your consent, you can withdraw that consent, knowing that this may affect our ability to provide certain services.

Right to portability: You can request the receipt or transfer of your data to another party in a machine-readable format.

• -File a complaint: If you feel that your privacy rights have been violated, you can lodge a complaint with the competent data protection authorities.

If you refuse to share your data with us or withdraw your consent to its processing, this may affect our ability to provide our services to you, such as using the Mondial app for transportation and food delivery services.

All data-related requests are carefully reviewed. To validate the application, we may require additional documents confirming your eligibility to apply. Once verified, your request will be executed within the period specified by law.

• -Respect your choices: Respond to "Do Not Track" signals Our site respects "Do Not Track" signals and responds to your choices in enabling this setting in your browser. If you wish to stop receiving our messages, you can contact us at [hello@mondial.com] and we will remove you from our mailing list quickly.

13. Modifications and Updates

Mondial reserves  the right to amend, update or change the terms of this notice at any time. You will be notified of modifications through the App or through other appropriate means at least five (5) business days prior to the implementation date.

It is the User's responsibility to review these Terms regularly. Your continued use of the App or Services after modifications are made constitutes your agreement to be bound by the new Terms.